The Behavioral Health Observation Rating Scale (ORS) is an evaluation tool developed over two years with a dedicated cohort of Behavioral Health Consultants (BHCs) within a multi-organizational network. The BHC Observation Rating Scale (ORS) is set to revolutionize PCBH practices by introducing a standardized method for evaluating BHC skill development and providing specific areas for supervisors to provide feedback and training. The certification also empowers supervisors to “certify” their BHC supervisees, adding prestige and standards-based recognition to the BHC workforce.

Tailored for real-time evaluation of PCBH competencies in clinical environments, it covers essential aspects such as team communication, efficiency in documentation, and sophisticated clinical techniques, including Motivational Interviewing and contextual assessments. As an evaluator, you gain the exclusive advantage of observing and assessing both live and recorded patient sessions and BHC interactions, culminating in a detailed numeric score and specific feedback to enhance BHC clinical performance.

Enhance your role and influence as an Evaluator in the Primary Care Behavioral Health (PCBH) model through our CFHA-endorsed certification program. Gaining this certification demonstrates your adeptness at mentoring clinicians within the PCBH framework and positions you as a pioneer in the CFHA’s PCBH Clinical Competency Certification initiative, transforming your approach to clinical coaching.

Course Details

This course is comprised of 2 parts:

Part 1: Course participants will begin with a dynamic 4-hour live Zoom workshop on June 12 and 13th from 11 AM -1 PM ET, designed to arm you with the expertise needed to effectively apply the BHC ORS. 

Part 2: To apply these skills, course participants will choose and observe a BHC in your organization. Utilizing the ORS, you’ll perform an in-depth evaluation of their competencies. This hands-on experience is enriched with detailed feedback from our seasoned facilitators. 

Upon completion, CFHA will grant you a certificate authorizing you to use the BHC ORS and support BHCs pursuing PCBH Clinical Competency Certification. This certification marks your leadership in PCBH and celebrates the achievements of the BHCs you mentor. Embark on this certification journey to redefine your coaching or evaluation role and significantly impact standardizing PCBH competencies, thus improving care quality within your organization and beyond.


Course Requirements

Course participants must:

  • Attend both days of live virtual training, June 12 and 13th from 11 AM -1 PM ET
  • Be able to observe a BHC in their practice so that they can apply the learning instrument
  • Work in a Primary Behavioral Health Model in their practice. 
  • Turn in the complete ORS after observing BHC by July 14, 2024.

This course costs $399 and is eligible for 5 CEUs.


Course Facilitators

Meet dynamic duo, Daniela Vela Hernandez and Martha Saucedo!