The Behavioral Health Observation Rating Scale (ORS) is a groundbreaking evaluation tool developed through years of collaboration with a dedicated cohort of Behavioral Health Consultants (BHCs) across a multi-organizational network. Designed to standardize the assessment of BHC skill development, the ORS helps supervisors identify strengths, target areas for growth, and deliver focused feedback. This certification empowers supervisors to formally “certify” their BHC supervisees—bringing prestige and standards-based recognition to the BHC workforce.

Purpose-built for real-time use in clinical settings, the ORS evaluates core PCBH competencies, including team communication, documentation efficiency, and advanced clinical techniques such as Motivational Interviewing and contextual assessment. As an evaluator, you’ll gain a unique advantage by observing and assessing both live and recorded patient interactions, producing actionable scores and structured feedback to strengthen BHC clinical performance.

Elevate your role as a mentor and evaluator in the Primary Care Behavioral Health (PCBH) model through CFHA’s endorsed certification program. Earning this certification validates your expertise in coaching clinicians and positions you as a leader in CFHA’s PCBH Clinical Competency Certification initiative—helping shape the future of clinical excellence in integrated care.

This training occurs over two days (June 3 and 4) and offers 8 CEUs.