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Current state of integrated care: Interview with a family physician in South Korea

Posted By Jeehee Sung, Wednesday, November 15, 2017

In 2007, my education in marriage and family therapy (MFT) in the US began. After a year of course work, my clinical experience as a MFT intern started at the University of California San Diego Family Medicine Residency, which had well-established integrated care. For me, it was a novel and exciting experience working as a mental health provider in a medical setting. I was amazed by the service the collaborative care clinic provided and somewhat envious of patients who came to the clinic, thinking of Koreans who did not have such service. 

After 10 years of studying and practicing in the field, I became curious about whether there has been any movement toward integrated care in Korean medicine. I decided to make this one of my projects and applied for CFHA mentorship program. I was paired up with a mentor, Dr. Laurie Ivey, who is Director of Behavioral Health at the Swedish Family Medicine Residency in Colorado. With her guidance, I started to search ways to get familiar with the family medicine field in Korea.  I tried to broaden my professional network in medicine there, which, of course, was/is quite challenging. I tried to join one of the major family medicine organizations in Korea-- the Korean Academy of Family Medicine, but it was a physician-only organization. I tried to find Korean physicians through the CFHA listserve and other physicians’ organizations, but still no luck. Both in Korean and English, I looked for articles that discussed the concept of integrated care or collaborative care (there is no established terminology to identify this model in Korea). Unfortunately, there was a dearth of literature on this subject.  

I still wanted to pursue my curiosity about integrated care in Korea, so I took a different route in approaching the family medicine field. I shared my interest with one of my friends who recently finished medical school in family medicine in Korea. Surprisingly, through her, I was introduced to a great family medicine doctor, Dr. Jong-Sung Kim. 

During my stay in Korea in the summer of 2017, I met with Dr. Kim, Chairman of family medicine at Chungnam National University Hospital. Chungnam National University Hospital is located in Daejeon, the fifth-largest metropolis in South Korea. Daejeon has a population of over 1.53 million and serves as a hub of transportation. Before serving his current position, he was the head of an alcohol treatment center in Daejeon, where individuals and their family members are treated from an integrated approach. Despite being in an integrated center, he shared that one of the main struggles he experiences is uncertainty and unwillingness on the part of the psychiatrists with whom he works, toward the integrated approach to treatment.  He stated this is particularly challenging for the psychiatrists that are new to his team because integration is a new concept for them. He said that it has taken him almost three years to help the psychiatrists open up and be fully on board with him.

Dr. Kim is a well-known family physician and holds a strong family-centered perspective. While he was making me a cup of tea, I looked around his book shelf. I was impressed by so many family therapy books on the shelf. He shared that he taught genogram, family dynamics, and family interview to family physicians in Korea during the Korean Academy of Family Medicine conference twice every year-- spring and fall. When I asked how much interest he noticed on this subject among Korean family physicians, he said, “not much.” His assumption was they were so busy with medically related topics that the family factor was a non-priority to them. He also said that family physicians were aware of the benefit of the integrated treatment, but the priority was still to protect their high-bar field and a system that is provider-centered, not patient-centered. 

Through this experience, I learned that unfortunately the medicine field in Korea is a quite private and non-inclusive community. However, when you keep trying using various approaches, the door can open. I also learned that family medicine in Korea has much work to do in the future in order to create a successfully integrated system. Finding answers will take time, effort, and people who are interested in this subject. If you happen to know any Korean family physician, please let me know. It would be greatly appreciated! 

Jeehee Sung, Ph.D., is an assistant professor in Marriage and Family Therapy Program at Mercy College in New York. She is a licensed marriage and family therapist and American Association for Marriage and Family Therapy approved supervisor.

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Collaborative Medication Management: Tips for Working with Pharmacists

Posted By Kelly Valdivia, Casey Gallimore, Tuesday, October 31, 2017

A day-in-the-life

The day: Wednesday. The time: 8:50 am. I (KV) just received a handoff from a provider, the 9 am patient has arrived, and I am in the middle of a coordination of care phone call with a school nurse who is attempting to help facilitate proper dosing of a stimulant for a 15 y/o patient seen in the clinic yesterday.

Just twenty minutes earlier I am walking through the clinic, writing my name on the white board to indicate that I am present and available for providers. I greet my colleagues: reception, clinic manager, medical providers, registered dietician, Spanish interpreters, lactation consultant, and triage nurses.

After documenting the phone call and routing the information to those involved in this adolescent’s care, I check in with the handoff who has been non-adherent with their recently prescribed SSRI given fear of potential side effects (thank you WebMD) and concern about the cost. I provide psycho education on potential side effects, benefits, and expected response time for this particular medication. At the end of our visit I walk the patient down to our community resource staff to discuss applying for the clinic discount to ensure that this medication will be affordable for the patient and then follow up with the medical provider who gave me the handoff before rooming and seeing the 9 am patient.

Now let’s step back and imagine how this same day looks when a pharmacist is integrated into the clinic.

The day: Wednesday. The time: 8:50 am. I just received a handoff from a provider, the 9 am patient has arrived, and I am fielding a call from a school nurse. I notice my pharmacist colleague is seated at a work station just across the office. Once I determine the nurse is calling with a question regarding stimulant dosing for a 15 y/o patient, I ask the pharmacist if she has time to talk with the nurse, quickly explain the situation, and am able to hand the phone call over to her. This frees me up to move on to the provider’s handoff.

Just twenty minutes earlier I am walking through the clinic, writing my name on the white board to indicate that I am present and available for providers. I notice the clinic pharmacist’s name is also on the board, and make a mental note that she is available today to help with medication issues. I greet my colleagues: reception, clinic manager, medical providers, registered dietician, Spanish interpreters, lactation consultant, triage nurses, and pharmacist.

Back to the present…I check in with the handoff who has been non-adherent with their recently prescribed SSRI given fear of potential side effects and concern about the cost. I ask the patient if he would be willing to talk with a pharmacist teammate about his concerns. He agrees so I go back to the office where the pharmacist has just finished-up the phone call and hand the patient off to her to provide psycho education on potential side effects, benefits, and expected response time for this particular medication. I ask if at the end of the visit she could walk the patient down to our community resource staff to discuss applying for the clinic discount to ensure that this medication will be affordable for the patient.

I am off to room and see the 9 am patient! At the end of the visit I run into the pharmacist in the hall and we go together to follow up with the medical provider who originally gave me the handoff. When I get back to my computer, I notice the pharmacist has documented the telephone call from the school nurse and routed the information to myself and those involved in this adolescent’s care. I am able to finish documenting the 9am patient visit before I receive a handoff for a well-child check.


Putting it all together

The above narrative portrays ways in which a pharmacist can be utilized in a collaborative fashion within an integrated setting. While this may seem simple or obvious, jump starting successful integration of a new specialty within a practice setting can be challenging. Reflecting on two basic questions prior to integration can go a long way in facilitating successful collaboration: 1) why integrate pharmacy into the primary care site? (i.e. how can a pharmacist help the care team?), and 2) which personal skills support pharmacy integration in a way that maximizes collaboration and impact?

The importance and utility of integrating pharmacy into primary care is spoken to in Table 1. This provides ideas and suggestions of specific areas in which a pharmacist can help facilitate care already being provided by an integrated team. Table 2 references skills and characteristics that encourage collaboration among clinicians. Notice how similar these attributes are to those of a BHC or any specialty provider striving to work in a collaborative setting. 


Kelly Valdivia, Psy.D., is a licensed clinical psychologist working at Access Community Health Centers (Access) in Madison, Wisconsin, providing primary care behavioral health services.  In addition to direct patient care and supervision of trainees she manages the consulting psychiatry service including training of psychiatry residents to practice within integrated care teams.


Casey Gallimore, Pharm.D., M.S. is an Associate Professor at the University of Wisconsin-Madison School of Pharmacy. She joined the University of Wisconsin-Madison School of Pharmacy in 2007 and currently teaches in the areas of mental health pharmacy and pharmaceutical care skills.  Dr. Gallimore practices one day per week at the Access Community Health Centers in Madison where she works with primary care clinicians and the behavioral health team to provide psychiatric pharmacy services.




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Friday Plenary Session

Posted By Matthew P. Martin, Tuesday, October 24, 2017

If you missed the Friday morning plenary session at the 2017 CFHA Annual Conference in Houston, you missed a fantastic presentation by Len Nichols, PhD, Professor of Health Policy at George Mason University. Dr. Nichols described how we got to the current state of affairs in healthcare and what reform may look like in the near future. He mixed policy talk with humor and wit, offering a delightful experience for conference attendees.


Current data, according to Nichols, shows that the number of uninsured dropped by one third following the implementation of the Affordable Care Act. National health spending increased from 17 to 18% while readmission rates went down as hospitals began identifying and addressing social determinants of health. However, Nichols reports that some hospitals have begun to give up on reducing readmissions suggesting that hospitals are willing to suffer the subsequent financial penalties. All these recent developments point to some progress as well as uncertainty as politicians and policymakers continue to grapple with health reform.


“So, how did we get here?” Nichols asks. He cites historical examples of Democrats, Republicans, and even former Governor Romney of Massachusetts attempting sweeping changes in healthcare regulation. He argues that the ACA or Obamacare is not socialism but draws from Republican plans in the 1990s and 2000s like Romney care (which actually demonstrated universal coverage and lower mortality rates.  But the question still looms: why did Republicans take control of Congress and the White House even when the ACA is more popular than ever? And what can we do today to move healthcare reform in the right direction? Nichols suggests that “we have to get better at explaining ourselves to others”.


There are powerful philosophical underpinnings in the healthcare reform that drive deep political divides. Examples include: Rules versus Liberty; All versus Some; Population health versus personal health choices; Compensating for disadvantages versus Reducing tax burden. Constituents have strong opinions about these ideas and tend to vote based on their beliefs. Reforming healthcare means coming face to face with hot-button issues that can sink incumbents fast.


Despite the political divide, Nichols offers several points on which we all can agree: first, healthcare and insurance premiums cost way too much; second, the Affordable Care Act is a disaster except for the parts we each individually like; third, fixing the ACA is severely complicated especially since reform can mean removing coverage for voters who have long memories come election time. Despite the fact that Republicans have complete control of the legislative and executive branches, they can’t seem to agree upon which changes to make.


Subsequently, there is abundant uncertainty and sabotage in the works. Republicans are weary of attempting reform and may be ready to give up. However, President Trump ended cost sharing reduction payments forcing Congress to make hard choices. There are now bi-partisan efforts underway to stabilize the ACA long enough to kick the proverbial can down the road. In the meantime, hospitals seem to have learned their lessons from readmission penalties while criminal justice systems are now champions for expanding treatment coverage to victims of the massive opioid crisis.


Nichols concludes with a prediction and some solutions. He predicts the CHIP will be reauthorized and that states will get more discretion to reform healthcare. He points out though that the US taxes 8% of GDP less than the average of many other developed countries. In other words, Americans are not taxed nearly as high as other countries yet we have an inbred resistance to any hike in taxation. He further points out that any future reform must invest in addressing social determinants of health and that the government must build trust between voters and representatives. Without trust, the entire experiment of a functional and free society falls apart.

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Opening Plenary Session

Posted By Matthew P. Martin, Saturday, October 21, 2017

Welcome to the opening plenary session for the 2017 CFHA Annual Conference in beautiful Houston, Texas. Our fearless leader, Tina Runyan, began with a “state of the association” speech describing the strong financial footing of CFHA. She expressed appreciation for the vibrant, member-driven community. “I don’t know of an organization where you can post a question and get responses from some of the founders who will pepper you with their wisdom. It’s emblematic of the passion that people bring to this cause. It’s so rich.”


She announced that the Technical Assistance product line at CFHA is off the ground now. “The goal is to share our expertise and get our brand on the national scene,” she said. Natalie, Levkovich, past CFHA president, was instrumental and initially spearheaded this effort to market CFHA expertise. “Within six months we were already off the ground, thanks in large part to Natalie’s work”.

The new Executive Director of CFHA, Neftali Serrano, was the plenary speaker Thursday evening. “We made it!” he exclaimed walking onto the stage and describing the time period when Hurricane Harvey threatened to cancel the conference. “We are talking today with the backdrop of a devastating hurricane. Thank you for being here. We have a great conference in store for you.”


The theme of the plenary was “The Future of Integrated Care”. Neftali immediately debunked any preconceptions about his ability to peer into the future of the field. He related his postdoctoral experience at a large FQHC on the west side of Chicago where he struggled to develop a brand new integrated care service. His failures eventually led him to success and to finding a home at CFHA. “No matter where you are working in this field, CFHA can be your home.”


Using a colorful and sharp-looking slide deck, Neftali continued by listing several trends that suggest where the field is headed. First, “Integrated Care Everywhere”: Neftali argues that we must support integrated behavioral health wherever the patients go whether it is the emergency room, a community mental health clinic, long-term care, or specialty medicine. The field cannot just stay in primary care. Second, “Data Explosion”: modern technology is capturing enormous amounts of health data. How do we use all this available data? What technology is available for us now to use?


Third, “Getting Out of the Exam Room”: telehealth will continue to grow as a viable alternative to traditional medical visits. How do we stay connected with patients beyond the exam room? How can our treatment plans extend beyond just face-to-face time? Fourth, “Workforce Development”: How do we support care organizations in training their employees in IBH? Is there value in creating a specialization for IBH? Neftali cites the special interest group within the American Psychological Association for psychologists working in primary care. He also argues that this work should be fun and attractive for new trainees. Can we avoid the soul-crushing aspects of current work?

Fifth, “Paradigm Shifts in Chronic Disease Management”: Neftali warns we must keep up with and assimilate new research that challenges old and current paradigms regarding integrated care. For example, the field is recognizing the need for offering both mental health and substance use through behavioral health integration. Sixth, “Payment Reform”: Neftali admits this subject can be boring and high-level. “Most of you want to just see the patient. But it’s important to know what changes are coming down the pike”. Value-based payment is the future. Click here for a review of the recent policy summit on value-based payments.


Finally, “Model Wars”: Neftali predicts that the field will continue to increase sophistication in identifying core elements of integrated care that cut across models. Today, though, all the models contribute to the big picture. How can we incorporate a new piece of a particular model into our care? We wrestle with these models and that is a good thing, he notes. But he rejects the scarcity hypothesis that there is not enough work or demand for particular models. “If you bring your passion to the field, the field will return that passion with opportunity”.


“There is no turning back”, Neftali concludes. “We have tasted the future and we are not going back”. He announced that CFHA will continue to share expertise through Technical Assistance, Online Forums, and the New Newbie Friendly Pages. He also announced a new forthcoming website that will host podcasts, blogs, webinars, a video channel, and more social media. It’s an exciting time to be a part of CFHA. Continue to come back to the blog for future plenary session reports. 

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Texas Policy Summit on Integrated Health Care

Posted By Matthew P. Martin, Friday, October 20, 2017

On October 19th, 2017, stakeholders from across Texas and beyond gathered for the annual policy summit that take place in conjunction with the CFHA Annual Conference. This year the policy summit focused on value-based payments and was supported by several organizations including The Meadows Foundation, Mental Health America of Greater Houston, Health Management Associates, and CFHA.


Neftali Serrano, the CFHA Executive Director, opened the summit saying “There are two bottlenecks in our field right now: payment reform and workforce development. You need a trained and sustained workforce and then payers who feel confident in what they are funding”. Alejandra Posada, Chief Program Officer of Mental Health America of Greater Houston, also opened by saying “CFHA met in Austin five years ago when we were just starting many initiatives. We have indeed made progress since then”.


Joan Henneberry, vice president of Health Management Associates, set the stage with a national perspective of value-based payments. “We do this work because we know it costs the system more to care for patients with medical and behavioral health problems. We do this because patients can take better care of themselves and their chronic diseases when mental health is addressed”. Much of the progress is happening in the public sector.


She argues that now is a great time for payment reform and that many states are experimenting with multiple models. “Even private sector payers are beginning to have their “aha” moments with integrated care”. However, many states worry that health plans are not taking on enough risk and will continue to use fee-for-service (FFS) models without helping providers change delivery models. The solution is for health plans to contract with community organizations and high value providers that know the community and needs of patients.


“So, what are value-based payments (VBP)?” she asks. There is a long continuum and it depends on how much risk an organization wants to take. In Denver, Joan’s group started with a per-member-per-month (PMPM) capitation model for pediatric care with specific standards. That was an easy place to start. Where she thinks this is all moving is toward a varying rate of reimbursement. “If you as a practice do not embrace the Triple Aim in the future, then you may get a lower reimbursement rate from your payer.”


But what if providers don’t want to participate in VBP? Joan cites a 2016 physician survey that found that even though 80% of physicians did not support a change in reimbursement, many did admit that the FFS model does not offer value. Moreover, 71% said they would participate in VBP if offered financial incentives but that they don’t want to be held accountable for outcomes they can’t control. The survey even suggests that hospitals are willing to try VBP. “It’s a little harder to engage hospitals, but not impossible.”


Finally, Joan identifies some states that are succeeding with shared a savings approach (Colorado, Oregon, Vermont). However, these states learned that you cannot just do one pilot project after another. The change needs to be systemic but scaled down to the needs of each clinic. Maryland has moved toward an “All Payer” model by setting payment rates for Medicare in addition to regulating the states market. As a result, 95% of hospital revenue is in a global budget with all 46 hospitals joining into the change.


Ellen Breckenridge, faculty associate at the University of Texas School of Public Health, continued the summit by sharing results from a large study of integrating medical services into community mental health centers. This study was made possible by the Section 1115A waiver and the Delivery System Reform Incentive Payment (DSRIP) initiatives in Texas. Ten sites participated although a few struggled to report final results due to data restrictions.


There were several challenges for the participating sites: some did not have shared medical records; four had tried integration in the past but without success; four sites did not have a physician for the first four months of the study (it was difficult to find willing and able physicians); managed care contract delays prevented billing for services; and the patient population was very poor.


Despite these challenges, the sites were able to provide medical services for thousands of patients. By the end, all ten sites were using team-based care, eight were using shared records, warm handoffs, and morning huddles, and seven were sharing treatment plans and organizing all care onto the same floor. Staff and patient feedback was very positive. Staff believed the care was now more holistic and patients felt more comfortable and healthy. Screening rates and health outcomes improved dramatically while hospital encounters and hospital stays dropped by 18% and 32%, respectively. Sustainability is a concern, though, since 62% of the patient population does not have insurance.


Heidi Schwarzwald was the next speaker and described the use of VBPs at the Center for Children and Women (CCW), part of the Texas Children’s Health Plan. The CCW uses a capitated, 100% risk model with comprehensive, team-based services including behavioral health integration.  Since offering integrated care, the CCW has excelled in ADHD stimulant initiative and maintenance as well as 7-day psychiatric hospitalization follow-up. We are having success, she remarks, but we are only reaching a small portion of all patients in the entire health plan. The next step is to expand even farther.


All the previous speakers including Ernest Buck, Chief Medical Officer from Driscoll Health Plan, Lisa Kirsch, Senior Policy Director at the Dell Medical School, and Dawn Velligan, from UT Health San Antonio, joined in a panel discussion that included topics ranging from incentivizing small, rural clinics to participate in VBPs to using peer specialists and community health workers to training all stakeholders to buy into VBP rationale. All panelists agreed that progress is being made, but that we need more evidence to make smart decisions.


The final speaker was Andy Vasquez, Deputy Associate Commissioner for Texas Health and Human Services Commission, who presented an impressive roadmap for VBP in Texas. This roadmap details numerous VBP initiatives at the state level focused on quality and efficiency to achieve the Triple Aim. Most are underway, but many still in development. The roadmap is too large to summarize here. So, I will refer the reader to read the attachment below.


Finally, the policy summited ended with a number of small groups tackling big issues like sharing health data between different systems, building capacity and technical assistance for integration, and specific policies needed for making VBPs easier for all levels of care. Look in the future for a final report from the Mental Health America of Greater Houston with specific recommendations for how to prepare your state for value-based payments.


  Matt Martin, PhD, LMFT, is clinical assistant professor at the Arizona State University Doctor of Behavioral Health Program. He is also blog edit for the Collaborative Family Healthcare Association. Please contact Matt if you want to contribute to the blog.  


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Houston, Here We Come

Posted By Matthew P. Martin, Tuesday, October 3, 2017

The 2017 Collaborative Family Healthcare Association (CFHA) Annual Conference will soon take place in Houston, a city in recovery from Hurricane Harvey’s record-smashing rainfall and floods. CFHA members are proud to be in Houston this year and continue to support all the recovery efforts for everyone affected by recent natural disasters.


The Annual Conference is known as the premier yearly meeting for medical providers, behavioral health professionals, foundations, payers and other health care professionals to meet and share the latest innovations in the integration of behavioral/mental health and medicine. Our participants work in primary care, specialty medical settings, hospitals and mental health centers. Our presenters are our renown expert members who bring a practical and passionate, real-world perspective.


So, what’s in store for you this year? The main conference will start with a look into the future of integrated care by CFHA’s new Executive Director, Neftali Serrano. On Friday, Len Nichols, Director of the Center for Health Policy Research and Ethics, will share his thoughts on future healthcare reform in the US. Be sure to grab a seat before all the policy wonks do! Finally, the very first episode of CFHA Shark Tank will take place Saturday morning. Clinician innovators will enter the tank to pitch ideas for integrated care in a variety of areas.


Beyond plenary talks, there are pre-conference sessions, numerous concurrent sessions, a job fair, poster sessions, task force groups, and speed mentoring. Perhaps best of all is the CFHA Debate which is back this year and promises to address some major questions in the field like “Is the Primary Care Behavioral Health model evidence-based?” Come see the light-hearted action that will certainly entertain and inform you at the same time.


To make the most of the conference, visit the CFHA conference webpage to begin selecting the sessions that most interest you. There are several tracks for sessions related to a particular topic like pediatrics, medically unexplained symptoms, ethics, research and evaluation, and Texas. Also, you can download the smartphone application sent to you via email following your registration. You can use the app to create your own conference schedule and receive real-time updates.


It’s a good time to meet in Houston. See you there! 

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What is Population Health?

Posted By MHA@GW Staff, Monday, September 11, 2017

This is the second of a two-part series on Population Health. This post is a reprint of a piece from the MHA@GW Blog. Click here for the original post. Reprinted with permission. MHA@GW is the online master of health administration from the Milken Institute School of Public Health at the George Washington University. 

“Population health.” It is a term that is widely used in the health care world, but not universally understood. Some definitions of population health emphasize outcomes. Others focus on measurement. Still others emphasize accountability. So what does population health truly mean? Who is responsible? What impact does it have on our current health care environment?

In recognition that there is no uniform definition of this important and emergent concept, we sought out to create a new dialogue featuring a variety of thought leaders in the field. We reached out to over 100 health care leaders and asked them to define the term “population health.” What follows are their responses.

What We Learned

The concept of population health first came about in 2003 when David Kindig and Greg Stoddart defined it as “the health outcome of a group of individuals, including the distribution of such outcomes within the group.” While accurate, some complain this definition focuses strictly on the measurement of health outcomes without explaining or acknowledging the role that health care providers must take to impact those outcomes.

Population Health Graph_V3_2

Our survey reflected that notion. Of the 37 leaders who participated, only two people directly cited Kingdig and Stoddard’s original definition. While interpretation and understanding of the phrase “population health” differed greatly in the responses we received, many did view it as an opportunity for health care systems, agencies and organizations to work together in order to improve the health outcomes of the communities they serve. Two other key trends and questions we observed include:

  • A question of responsibility. Do the health outcomes of a specific population rely on the behaviors of the population? The actions of the provider? Or both?
  • A take on Triple Aim. Several participants referenced the Triple Aim Initiative, an approach developed by the Institute for Healthcare Improvement for optimizing health system performance.

What’s Next

While we may not have reached a universal consensus on what “population health” means, we discovered that now is the time to think differently — not only about the definition of population health — but also about the way health care is delivered. In our ever-evolving health care environment, perhaps the “traditional way” may not be the right answer.

Population Health Word Cloud_V2

We welcome discussion regarding the ideas we present here and look forward to creating an ongoing, open dialogue about the role population health plays in the health care industry today.


  1. Wayne Brackin, Chief Operating Officer and Executive Vice President, Baptist Health South Florida
  2. Paul Brashnyk, MPH, Interim Director of Clinic Operations, UW Neighborhood Clinics
  3. Fred L. Brown, LFACHE, Chairman, Fred L. Brown & Associates, LLC
  4. Brian Churchill, Director of Clinical Content and Decision Support, PeaceHealth
  5. Todd M. Cohen, Director, AtSite Inc.
  6. Dr. Kenneth Cohn, CEO, Healthcare Collaboration
  7. Dr. Dennis R. Delisle, Director of Operations and Support, Thomas Jefferson University Hospitals
  8. Gigi DeSouki, MHA, Founder/CEO, Wellness On Wheels, Inc.
  9. Jack Friedman, CEO, Providence Health Plan
  10. Richard J. Gilfillan, MD, President and CEO, Trinity Health
  11. Jim Goes, Managing Partner, Cybernos LLC
  12. David Harlow, Principal (Attorney & Consultant), The Harlow Group LLC
  13. Jay Henry, Chairman & CEO, The James Marshall Group
  14. Dr. Patrick Herson, President, Fairview Medical Group
  15. Jay Higgins, Senior Director of Network Strategy and Surgical Program Development, Brigham and Women’s Hospital
  16. Ryan Jensen, CEO, The Memorial Hospital of Salem County
  17. Tammie Jones, Senior Health Policy Officer, US Army Office of The Surgeon General
  18. Dr. Christy Harris Lemak, Professor and Chair, the Health Services Administration Department at the University of Alabama at Birmingham
  19. Dr. Stephen Martin, Executive Director, Association for Community Health Improvement
  20. Dr. Larry Mullins, President and CEO, Samaritan Health Services
  21. Roy J. Orr, Director of Business Development and Supply Chain Services, Salem Health
  22. Joseph Paduda, Principal, Health Strategy Associates
  23. Bonnie Panlasigui, Chief Administrative Officer, Alameda Hospital
  24. David C. Pate, MD, JD, President and CEO, St. Luke’s Health System
  25. Janet Porter, Principal, Stroudwater Associates
  26. Barry Ronan, President & CEO, Western Maryland Health System
  27. David Rubenstein, FACHE, Clinical Associate Professor, Texas State University
  28. Kathryn Ruscitto, CEO, St. Joseph’s Hospital Health Center
  29. Marie Savard, MD, Managing Director of Health Care Practice, Diversified Search
  30. Dr. Nancy Seifert, Instructor, Oregon State University
  31. Dr. Peter Slavin, President, Massachusetts General Hospital
  32. Mari K. Stout, MHSA, Quality Improvement/Provider Engagement Specialist, ATRIO Health Plans
  33. Amy Stowers, CEO, OptimizeIT Consulting
  34. Quint Studer, Founder, Studer Group
  35. Bahaa Wanly, Administrator, UW Medicine
  36. Jennifer Weiss Wilkerson, Vice President, MedStar Health
  37. Dr. Stephanie Works, Senior Medical Director, Providence Medical Group


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Population Health and Big Data

Posted By Erin Sesemann, Monday, August 28, 2017

Population health takes on the challenge of looking at whole groups (i.e., populations) with the goal of improving the health and preventing sickness in entire populations.1 Upon learning the term, the idea of population health made sense to me; yet, I still questioned how I, as a medical family therapist, could help intervene on the population level when my work has focused so much on families, couples, and individuals.


Even from my training as a psychological researcher, the term “population” tended to be theoretical and captured through a representative sample; thus, making claims about populations usually led to problems with generalizability. Are my interventions valid and effective for people beyond this patient? Do the results of my study really apply to whole populations?


Needless to say, it was a little intimidating to begin thinking in terms of population health.


As I sought answers to how I could begin contributing to population health, I stumbled upon its many parts:1,2,3


·      Populations are defined by geographic regions

·      Populations are defined by characteristics (i.e., determinants) of health (e.g., race, class)

·      Populations are based on aggregates of individuals

·      Populations are based on neighborhood-and-community-level factors (e.g., access to care)

·      Population health discards individual identities for a broad understanding of health

·      Population health narrows down to individual characteristics (e.g., socioeconomic status, race) to identify specific risk factors

·      Population health addresses the absence of disease

·      Population health addresses overall well-being


All these parts of population health sometimes left me confused… What is the definition for population health and who is responsible for it? From my research, it seems there is agreement that there are multiple definitions for population health and that one profession is not solely responsible for it. Many professions are called upon to promote population health together to address its many integral areas:3


·      Health care

·      Public health (e.g., clean water)

·      Social environment (e.g., culture, income, education, employment, social support)

·      Built and physical environments (e.g., street layout, land-use)

·      Genetics

·      Individual behavior (e.g., smoking, physical activity)


When seeking information on health care tools specifically, I found that many suggestions surrounded using the electronic health record (EHR). The recommendations started by suggesting we choose an EHR with population health capabilities, such as:


·      Patient registries: an organized method used to collect and cluster information about a specific group (e.g., categorized by health condition or health determinant)

·      Care pathways (aka clinical pathways): a tool that tracks all providers’ treatment plans per patient, identifies the most common and best practice interventions from the aggregated population, and sends back prompts in the EHR throughout the patients’ treatment to suggest particular interventions or remind providers to check-in on patients’ results

·      Care analysis: tracking care and supplying pop-up messages for missed treatments or skipped standard-of-care protocol

·      Risk stratification: process of identifying which patients are high risk, medium risk, and low risk for particular problems (e.g., recurrent depression or readmission)

·      Coordinating care or referral tracking


A great deal of what I found, however, also stressed the importance of collaboration with big data analysts as our most important tool.4,5


Here in CFHA, we are well-acquainted with the term, collaboration, as we are physicians, patients, clinicians, educators, nurses, behavioral health professionals, family members, social workers, advocates and researchers all working together to promote quality and cost-effective models of healthcare delivery. Now, it seems, we are being called upon to invite new members to our team: big-data practitioners and data scientists.5


To answer questions/conduct research, big data analysis uses inductive research methodology to track patterns in data and then create models or find answers based on what the data are showing. Inductive methodology is in contrast with deductive methodology, which begins with an idea about what the patterns are (i.e., theory) and tests hypotheses based on that previous knowledge or assumptions to establish a model or find answers. While not often used in medical research, the inductive methodology of big data has the potential to help us piece together the vast amounts of information collected through EHRs. Big data is designed to deal with large quantities of data that have a variety of forms (i.e., text, integer, date) and that are being entered quickly yet possibly inconsistently due to human or machine error.5


To me, this sounds a lot like data being entered into EHRs.


After taking a class on databases, named Database Systems in Health Care, I can tell you, if you’re trained in traditional psychological statistics like I am, that it may not be easy to begin thinking in terms of big data and databases. It almost felt like learning a new language.


By the end of the class, however, I had gleaned enough to knowledge to know that finding a way to work through the language barrier is worthwhile because together we can harness the vast amounts of data in EHRs through the power of Big Data to help promote better health for entire populations.


As advocates for quality models of healthcare delivery, we can continue to petition to improve our ability to address population health through investing more time, money, and training in our information technology systems in order to:

1.     Improve training in data science

2.     Hire qualified big data practitioners

3.     Capture and analyze our own data (e.g., ability to track patient adherence, cost of services)

4.     Improve our ability to communicate/share information (e.g., with other healthcare providers, policy makers, media, institutional leaders1)


Technology has made astounding advances in the treatment of medical conditions within populations. Now, let us invest in our ability to manage, measure, and share that medical information for the sake of population health.


1Harris, D., Puskarz, K., & Golab, C. (2015). Population health: Curriculum framework for an emerging discipline. Population Health Management, 19, 39-45. doi:10.1089/pop.2015.0129

2Gourevitch, M. N., Cannell, T., Boufford, J. I. & Summer, C. (2012). The challenge of attribution: Responsibility for population health in the context of accountable care. American Journal of Public Health, 102, S322-S324.

3Kindig, D. & Stoddart, G. (2003). What is population health? American Journal of Public Health, 93, 380-383.

4Krumholz, H. M. (2014). Big data and new knowledge in medicine: The thinking, training, and tools needed for a learn health system. Health Affairs, 33, 1163-1170. doi:10.1377/hlthaff.2014.0053

5Attride, K. (2015). Big data enables population health. In M. M. G., Mayzell, Population Health: An Implementation Guide to Improve Outcomes and Lower Costs (1st Ed.). Boca Raton, US: Productivity Press. Retrieved from


Erin Sesemann is a current Ph.D. student in Medical Family Therapy at East Carolina University. She has experience working in community mental health agencies, private practice, and integrated behavioral health care in primary care. She graduated with her M.S. in Marriage and Family Therapy from Oklahoma State University in Stillwater, OK.  

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News & Research

Posted By Matthew P. Martin, Tuesday, August 8, 2017


See what’s happening with integration in your neck of the woods:

New Jersey: Making Integration Happen

Integrated behavioral health is receiving quite a bit of attention in New Jersey. A recent opinion piece states the following: “Creating a more efficient and coordinated system that treats the whole person is the right move for New Jersey and especially for patients who will benefit from having their behavioral and physical needs met in the same hospital clinic or community health center.”

Gov. Chris Christie wants to transfer responsibility for New Jersey’s four state psychiatric hospitals, community-based mental health and addiction services, and other behavioral health programs from the Department of Human Services to the Department of Health later this summer. The governor’s plan is designed to improve government efficiency and coordination, and enable patients to receive more complete and effective care by better integrating behavioral and physical health services.

Moreover, the Nicholson Foundation is interested in funding integrated care in New Jersey.


Michigan: Integration Plan Considered Controversial

“What is going on at the Michigan health department about designing four pilot programs to test a controversial plan to combine physical and behavioral Medicaid services among mental health agencies, providers and HMOs?” says Jay Greene of Crain’s Detroit Business newspaper.

Read more using the links above.


California Looks to Support Behavioral Health Data Exchange

“The California Health & Human Services Agency’s Office of Health Information Integrity includes a litany of use cases in the recently published State Health Information Guidance to illustrate numerous instance where sharing protect health information is feasible legally and in the patient’s best interest…

Because patients with behavioral health conditions most likely receive treatment from a multitude of providers across disciplines, their mental health or substance abuse data must be part of an integrated care plan that gives members of the care team access to important information.”


Hawaii: Call for More Integrated Care

Washington State: Integration Saves Lives

Arizona: What is Integrated Care and Why Does it Matter



Here are some of the latest findings on integrated care:

Embrace, integrated primary care for older adults: Embrace slightly improved the perceived quality of care, particularly for elderly people with complex care needs for whom case management was organized. Caregivers judged implementation of integrated care to be greatly improved, though there was still room for further improvement. Further research should be carried out into the effectiveness of integrated primary care for the elderly on health, service-use and healthcare costs.


Community Health Workers Bring Cost Savings to Patient-Centered Medical Homes: The Integrated Primary Care and Community Support (I-PaCS) model, which integrates community health workers (CHWs) into primary care settings, functions beyond improved coordination of primary medical care to include management of the social determinants of health. The purpose of this study is to simulate the effects of the PCMH and I-PaCS models over a 3-year period to account for program initiation to maturity. The PCMH is expected to realize a 1.7% annual savings by year three while the I-PaCS program is expected to a 7.1% savings in the third year. The two models are complementary, the I-PaCS program enhancing the cost reduction capability of the PCMH.


Validating the Rainbow Model of Integrated Care Measurement Tool: This study aimed to validate The Rainbow Model of Integrated Care Measurement Tool (RMIC-MT) which assesses, using a self-administered questionnaire, micro level (clinical), meso level (professional and organisational), macro level (system) and enabling (functional and normative) aspects of integrated care. Preliminary results suggest that the RMIC-MT is both a reliable and valid tool for assessing integrated care in different integrated care settings. The results of the construct and reliability analysis across countries will be presented, interpreted and discussed.


Primary Care Physicians’ Ability to Detect PTSD: This investigation sought to determine whether the complex nature of PTSD, particularly the frequent presence of comorbid physical symptoms that may overshadow PTSD, makes the disorder difficult to detect in primary care settings. These results suggest that primary care physicians are fully capable of accurately identifying PTSD when it presents, regardless of whether the presentation is straightforward or complex. However, limitations must be taken into consideration when interpreting the results, including lack of variance in detection rates.


Ethical and legal issues in integrated care settings: Case examples from pediatric primary care: The purpose of this article is to examine salient ethical and legal dilemmas that may emerge in pediatric IPC practice. These issues are examined through the use of 4 case illustrations that collectively address issues related to consent for services among pediatric populations, confidentiality, scope of practice for the pediatric IPC psychologist, and multiple relationships. We apply an adapted ethical decision-making framework to highlight practice points drawn from each of these cases.


Family therapy as an integrated care model for pediatricians: Family therapy is an important therapeutic modality for children and adolescents with behavioral health problems and disorders. Research studies have consistently demonstrated the efficacy of family therapy for select pediatric patients and their families. Principles of family therapy are presented in this discussion. Examples based on actual cases illustrate what family therapists do and how they might integrate their expertise into cases, while working side-by-side with pediatricians.

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Hello CFHA. It's Me, Shared Care.

Posted By Jennifer Funderburk, Jodi Polaha, Nadiya Sunderji, Sunday, July 30, 2017

Greetings from Ottawa Canada, where we saw Parliament Hill, ate poutine, and made new friends! We’re writing to tell you about our experience with the Canadian Collaborative Mental Health Care Conference known as “Shared Care” where we (Jodi and Jen) attended as invited guests this June. 


Unlike CFHA, the Canadian event is an annual conference, not an organization, though it has some affiliation with the Canadian Psychiatric Association and the College of Family Physicians of Canada.  Another striking difference was the value placed on patient experience. Each year, a patient is invited to present his or her perspective as a keynote speaker. This year, a talented musician explained her preference for the term “patient” to describe her role within her healthcare, and helped the audience recognize the strengths and weaknesses within the current system in Canada using her own personal experiences. Her stories were deeply moving and we appreciated that Collaborative Care in Canada has incorporated this important perspective into their conference.


But Shared Care is more similar to CFHA than different. Importantly, its attendees have the same passion for integration and collaborative practice models. The conference instilled in us the same renewed enthusiasm for the value of integration. Like CFHA, it provided many creative ideas on how to improve our clinical research/practices.


Like CFHA, the Canadian conference is trying to grow capacity for research and evaluation, especially for clinician innovators in the “real world.” We (Jodi and Jen) were excited to hear what they were doing in this area, since we have led that effort within CFHA. Dr. Nadiya Sunderji, the Chair of the Scientific Committee for this year’s conference developed a “Works in Progress” or WIP format that has many similarities to our own Research and Evaluation Training Track.  I (Nadiya) was thrilled to have Jodi and Jen as coaches providing feedback to Canada clinicians wishing to evaluate their integrated care programs, and advising me regarding this type of capacity building within the conference. Thank you for playing in the WIPs sandbox with us! Like at CFHA, we (Jodi and Jen) loved hearing about the hard work of various clinician innovators who are striving to evaluate what they do in an effort to drive the literature and practice in integrated care.


We also co-presented a workshop together to introduce participants to evaluation based on Nadiya and colleagues’ new Quality Framework to Guide Measurement, Improvement, and Research. This work continues to challenge us to think about choices in evaluation in the service of local quality improvement versus generalizable knowledge, and we plan to explore that dilemma further next year.


Our experience in Ottawa left us hoping for more cross-pollination between CFHA and Shared Care.  We have much to learn from one another! Next year’s Canadian conference will be in Toronto in May or June 2018.  Apart from the conference, Toronto has much to offer visitors as Canada’s largest city, and the most ethnically diverse city in the world – food, nightlife, parks, museums and other attractions… and did we mention food? We hope you will consider attending! But, if not, stay tuned, we’ll have a Canadian presence at CFHA in 2018 as well. 


Jennifer Funderburk

Jodi Polaha

Nadiya Sunderji

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Contact Us

P. O. Box 23980,
Rochester, New York
14692-3980 USA

What We Do

CFHA is a member-based, 501(c)(3) non-profit organization dedicated to making integrated behavioral and physical health the standard of care nationally. CFHA achieves this by organizing the integrated care community, providing expert technical assistance and producing educational content.