Print Page | Your Cart | Sign In
Blog Home All Blogs
Search all posts for:   


View all (350) posts »

Telementoring: How Technology Enhances Mental Health in Primary Care

Posted By Jennifer Richman, Monday, September 19, 2016



We all know that primary care doctors have to wear many "hats” in taking care of patients. Unfortunately, with the shortage of mental health providers and the fact that those with mental illness are living longer and more often than not, have multiple medical illnesses, it is often left to the primary doctor to wear the psychiatrist "hat”.


As if the shortage of mental health providers wasn’t difficult enough, there is little time or incentives to seek out more education or to attend conferences, which often have high registration fees and involve even higher travel expenses.

What if there was a free, biweekly mentoring program that you could participate in from the comfort of your office, which provides advice and education in treating those with mental health issues as well as provides CME? What’s the catch, right? There is no catch. The ECHO© model was developed by the University of New Mexico to provide best-practice specialty care and reduce health disparities through tele health.


In 2003, Dr. Sanjeev Arora, MD was a liver doctor at the University of New Mexico, and was frustrated that many people in the underserved areas were not able to receive treatment for Hepatitis C because they could not travel to one of two specialized centers in New Mexico and the primary care doctors didn’t feel comfortable prescribing medications that often had serious side effects.


The solution came to him in the form of technology. Weekly virtual clinics were set up to engage primary care doctors in remote areas with specialists at the academic medical center where they would present de-identified patient cases and the specialist would provide recommendations. Over time, the hope was that primary care doctors would learn how to treat these patients on their own, providing better care for more specialized illnesses in rural areas.


The University of New Mexico studied the providers who participated in the ECHO© program and discovered that the viral load of patients who were taken care of by specialists at the academic medical center were no different from those taken care of by PCPs involved in the ECHO© program and a movement was born.


The solution came in the form of technology

With the help of the ground breaking work from University of New Mexico, providers, both nationally and internationally began to be trained in the ECHO© model and brought it back to their institutions. There are now multiple ECHO© models in every specialty you can think of all over the world. Just over 2 years ago, the University of Rochester became trained in this model and provided geriatric mental healthcare mentoring to primary care offices as well as nursing homes.


While the participating providers found the model helpful and supportive, they felt that they needed more help in learning how to treat the adult population with mental illness and the University of Rochester Project ECHO© PSYCH was born.

How does it work? The ECHO© Psych team, which consists of a moderator, psychiatrist, Psych NP, psychiatric social worker, psychiatric pharmacist and a psychologist sit around a table and listen to cases presented by the primary care sites. The cases are de-identified and only include the bare minimum information to generate a useful discussion.


Recommendations are made by the treatment team as well as those at other sites who have recommendations based on their experience and the ideas are collated and provided in written form. In addition, there is an evidence-based didactic provided by one of the expert panel which primary care sites can receive CME credit for. Clinics are typically biweekly for 90 minutes.


The goal is to not only help the primary care sites with the individual patients they present in clinic but to educate them on strategies to treat mental health issues common in primary care practices. The other hope is that it creates a community of practice where all of those involved in the program feel supported with difficult cases and where sites often feel isolated. The team also hopes to model how to provide team-based care even when there are disagreements.

What is needed to participate? The beauty of the program is that most people don’t need to buy any fancy equipment. The application that our program uses can run on smart phones or any computer and only requires a basic camera. Although we encourage video participation, it is also possible to call in through a phone without video capabilities.


Since ECHO Psych was launched in March of 2016, we have had 12 clinics with over 60 attendees. Most attendees have returned for multiple clinics. The average attendance per session has been 17 and these attendees include multiple spoke sites with multiple providers often present at each site. ECHO Psych currently provides telementoring for psychiatric issues to participants in over 13 counties in New York State, spanning over 350 miles.


The goal is to educate them on strategies to treat mental health issues common in primary care practices 


Spoke sites have presented 20 cases for recommendations, with a number of them presenting for follow-up recommendations. Twelve evidence-based didactics have been presented on topics ranging from evaluation of post-partum depression to identification and behavioral treatment of OCD, to lessons that have been learned from the STAR*D trial. An overwhelming number of participants have graded the didactics as "very good” or "excellent”.

Although it is too early to have data on ECHO Psych, we have qualitative data derived from 26 interviews from the Geriatric Mental Health in Primary Care ECHO that ran previously. Most found that the format was interactive and engaging, but also struggled with finding time to attend as well as time to present cases.


Participants felt they expanded their knowledge base in all areas including psychopharmacology, non-pharmacologic treatment modalities and available social supports. Participants also felt they there was large increase in their confidence in handling older adults with mental health issues. Overall, Participants felt the ECHO model was highly beneficial to their practice.


So you may be thinking, this sounds great, how do I get involved in an ECHO program? More information about the University of Rochester ECHO program can be found at programs are state based, so it would be helpful to check the UNM ECHO© website at to determine what programs are available in your state.


Dr. Richman graduated with a BS from Cornell University and received her medical degree from the University Of Rochester School Of Medicine.  She completed her psychiatry residency at the University of Rochester School of Medicine and Psychosomatic Fellowship training at Georgetown University.  She is currently an Assistant Professor at the University of Rochester and is medical director of ECHO© Psych and Telepsychiatry.  She also runs the psychiatric consultation service at Strong Memorial Hospital and specializes in perinatal psychiatry. 

This post has not been tagged.

Permalink | Comments (0)

Contact Us

Collaborative Family Healthcare Association  

11312 US 15-501 N. 

Suite 107-154 

Chapel Hill, NC 27517

What We Do

CFHA is a member-based, 501(c)(3) non-profit organization dedicated to making integrated behavioral and physical health the standard of care nationally. CFHA achieves this by organizing the integrated care community, providing expert technical assistance and producing educational content.